Last updated: October 27, 2026
At Lovelle, your privacy matters. This Privacy Policy explains how personal information is collected, used, stored, and disclosed when you visit https://heyitslovelle.com, submit an inquiry, purchase a service, or otherwise interact with the website.
Lovelle is a shared brand under which Love Luna and Ella Luna operate their respective services independently. Each maintains separate business operations and tax obligations. Depending on the service you inquire about or purchase, your personal information may be handled by the individual responsible for providing that service.
In this policy, “we,” “us,” and “our” refer to the Lovelle brand and, where applicable, the individual responsible for the relevant service. Each individual is responsible for handling personal information within their respective business activities in accordance with applicable privacy laws.
We may collect personal information that you provide directly, information generated through your use of the website, and information received through third-party services involved in delivering services.
Depending on how you interact with Lovelle, we may collect:
Your name and email address.
Information submitted through inquiry forms, contact forms, or emails.
Information relevant to the services you request or purchase.
Project details, preferences, and materials you choose to share.
Transaction details and payment status associated with your purchase.
Other information you voluntarily provide when communicating with us.
Please avoid submitting sensitive personal information unless it is necessary for your request.
When you visit the website, certain technical and usage information may be collected automatically, including:
IP address and general device information.
Browser type and operating system.
Pages visited and links or website elements interacted with.
Referring website or traffic source.
Date, time, and duration of your visit.
Analytics and cookie-related identifiers, where applicable.
The information collected depends on your browser, device, website settings, and the third-party tools used.
Personal information may be used to:
Respond to inquiries and communicate with you.
Provide, manage, and deliver purchased services.
Understand your project requirements and preferences.
Process and verify payments.
Send service, purchase, and project updates.
Send promotional emails about services and offers where permitted by law.
Analyze website traffic and improve website performance.
Maintain website security and prevent fraud, misuse, or unauthorized activity.
Maintain appropriate business and transaction records.
Comply with applicable legal, tax, accounting, and regulatory obligations.
Personal information will be processed for legitimate and disclosed purposes using an appropriate legal basis under applicable law.
If you contact us, inquire about a service, or make a purchase, we may send emails related to your inquiry, transaction, project, or service delivery.
We may also send promotional emails where permitted by applicable law. You can opt out of promotional communications using an unsubscribe link, where available, or by contacting the relevant individual using the email addresses provided in this policy.
Opting out of promotional emails will not necessarily stop essential transactional or service-related communications.
The website may use cookies and similar technologies to support website functionality, remember preferences, measure traffic, and understand how visitors interact with the site.
We use Google Analytics 4 (GA4) to help understand website usage and performance. Depending on the website and analytics configuration, this may involve cookies or similar technologies that collect information about visits, interactions, devices, browsers, and traffic sources.
GoHighLevel or other third-party services used on the website may also use cookies or similar technologies.
Where required by applicable law, consent will be obtained before using non-essential cookies or similar technologies. Visitors may also be able to manage cookies through their browser settings.
Please refer to our separate Cookie Policy for more information.
Payments for services offered through Lovelle may be processed through PayPal.
When you make a payment, PayPal may collect and process information necessary to complete the transaction, verify payments, prevent fraud, and meet its legal obligations. The individual providing the relevant service may receive information such as payment status and transaction details needed to manage your purchase.
Payment information submitted directly to PayPal is handled in accordance with PayPal's own privacy practices. We do not intend to store full payment card details directly on the website.
For more information, review PayPal's Privacy Statement.
We may use third-party providers to operate the website and deliver services. These may include:
GoHighLevel: website hosting, forms, contact management, and related website or communication features.
Google Analytics: website analytics and usage measurement.
PayPal: payment processing.
The specific information shared with these providers depends on the services and features used.
Third-party providers may collect or process information as necessary to provide their services, subject to their own privacy policies, terms, and applicable laws.
We do not control the independent privacy practices of third-party providers. We encourage you to review their policies.
We do not sell your personal information.
Personal information may be shared in limited circumstances, including:
With service providers that help operate the website or deliver a requested service.
When necessary to process payments or complete a transaction.
When required by law, legal process, or a valid request from an appropriate authority.
When reasonably necessary to protect the security, rights, or property of Lovelle, the individuals operating under the brand, or others.
When you direct us to share information or provide consent.
Because Love Luna and Ella Luna operate their respective services independently, access to customer information should be limited to the individual responsible for the relevant service and any authorized service provider who needs the information to perform their role.
Where personal information must be shared between the individuals for a service-related purpose, it should be handled only as necessary and in accordance with applicable law.
Personal information is retained only for as long as reasonably necessary to fulfill the purposes described in this policy, including delivering services, maintaining business records, resolving disputes, and meeting applicable legal, tax, accounting, or regulatory requirements.
Retention periods may differ depending on the type of information, the individual responsible for the service, and the reason the information was collected.
When information is no longer needed, reasonable steps will be taken to delete it or otherwise handle it appropriately, subject to applicable legal obligations.
Reasonable measures are taken to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmitting or storing information electronically is completely secure. We cannot guarantee absolute security.
Please avoid sending sensitive information through channels that are not appropriate for that information.
Depending on applicable law, you may have the right to:
Be informed about the collection and processing of your personal information.
Request access to personal information held about you.
Request correction of inaccurate or outdated information.
Request deletion or blocking of information where legally applicable.
Object to certain processing or withdraw consent where consent is the basis for processing.
Seek remedies or lodge a complaint with the appropriate privacy regulator.
These rights may be subject to legal conditions and exceptions.
To make a privacy-related request, contact the individual responsible for the service or use either of the contact details below. Please describe your request clearly. We may need to verify your identity before responding.
Some third-party service providers may process or store information in countries other than your own. As a result, your information may be subject to the laws of those jurisdictions.
Where required by applicable law, appropriate safeguards will be used for international transfers of personal information.
The website and services are not intended to knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.
If you believe a child has provided personal information inappropriately, please contact us so the matter can be reviewed and appropriate action can be taken.
The website may contain links to external websites, platforms, or services. We are not responsible for the content, security, or privacy practices of third-party websites.
We encourage you to read the privacy policies of any external services you visit.
We may update this Privacy Policy to reflect changes in services, website features, data practices, or legal requirements.
Any revised version will be published on this page with an updated “Last updated” date. We encourage you to review this page periodically.
For questions about this Privacy Policy or requests concerning personal information, you may contact:
Love Luna
Email: [email protected]
Ella Luna
Email: [email protected]
Website: https://heyitslovelle.com